Part 1 from last week is HERE. Go there to read it for the fist time or to refresh your memory before reading part 2.

Live a Life of Service

There are two components to getting paid what you are worth.

• A foundation of service and contribution
• Skill with creating more accurate and more effective value perceptions

Make a Choice Today–if you have not already done so–to live a life dedicated to assisting others. To be of service. To be an agent in overt operations designed to assit others in reaching their pinnacle–or at least the next plateau and vista. This is the foundation you must come from to act ethically with tools of influence—and to be justified in greater latitude in the type of influence you use.

Why is this important?

It is important for two very different, yet deeply related reasons:

1. Coming from a place of service–only serving another’s need and goals–your communication dynamics will be cleaner. You will not be trying to get what you want–from or for–the client; you will be assisting the client in reaching the higher fruits they find appealing. You are in partnership. There is no call for conflict. This and one other organizing principle I operate by as a practitioner has yielded me only 1 hostile client situation in a pool of 200 clients over a span of nearly 5 years.
2. If you are truly being of service to another achieving what they want–and it is an outcome or goal that does no harm to any living thing, it then becomes your duty–yes, duty–to leverage them beyond their limitations. What that means to you is that your grounding of service, coupled with the permission you receive, or context implicitly set by walking into your office is the gateway to free reign with tools of influence. If what your desire creeps in, or more subtly, you desire for them to set a goal or an outcome that you think they should want or that you see as possible for them, you have lost your footing and your just cause—unless you enroll them in that and gain their permission to influence them towards that end.

You must be genuinely coming from assisting them in creating the life they want. You must not appear attached–and hopefully you do the intra-personal work to actually BE unattached. Otherwise you will seem desperate. And in romance, politics, and in business, desperation is not an aphrodisiac. Either way, consider your service to them as your organizing principle: how would your behaviors show up? How far would you go to inspire or help them? Would you care about them? To what degree? How would you relate to their opinion or their experience of you? Your approach should be determined by what serves them as an individual. Some need loving care and safety. Some need a kick in the tush. I can call upon any style that serves them–and I encourage you to take that on as well.

Whatever the truth of your situation and concerns, you must act as if you do not need them to sign anything. The best way to do that is to put your concerns out of your head, and focus on theirs and theirs alone for at least the time you are together. Your concerns for your own life are simply irrelevant for that hour. Pretend to set them down next to the door right after you hang your coat up, or boot your computer, or whatever ritual you conduct in your office when you walk in.

They are not in service of you and your needs. They are not lucky to have you. You are lucky and honored to be in their service. Act that way. The referrals will pour in. You are in service of them living the life they dream of. Continue to help people attain what they envision for themselves, and you will eventually have everything you could want.

You will be far more spiritually fulfilled. If your life and your business is about helping others–that is your livelihood is sourced in assisting others in realizing and attaining a higher level of excellence in any context in their lives–you can not help but be fulfilled.

How does one shift away from a subject-object orientation to an orientation of service in support of another’s vision? A relational orientation. The organizing principle and the effective method is simple: you are not trading time for money–you are not really selling a service. What you are selling the prospective client is their vision for how their life could and will be.

If they achieved their stated desired results working with you, How would their life be different? what would that be worth?

Of course, when you ask the question of them, you may want to say “will have achieved” not “if”.

I wish I did not have to stress this, but you also want to be sure before you go any further that your service will, with an overwhelming percentage of certainty, give them what they need to achieve their outcomes.

It is probably priceless. That is certainly the answer I receive more than any other–so valuable to their life It is certainly worth more than your fees. In fact, your fees are insignificant compared to what any client would say the experiencing of achieving ABC or resolving XYZ would be worth to them.

You can ask further:

• How would their relationship with their spouse or significant other be positively impacted
• How would they feel about their life and themselves?
• What would that make possible [or] what would arise in their life as a result of these changes?

These are not rhetorical questions. You must openly guide them to answer explicitly–several times–to get clear on why they would purchase your product or service. That is the value perception you would ask them to consider while reviewing any agreement. I do so openly as I hand them the agreement. After they answer the questions, I hand them the agreement saying:

“That is the value you are considering this agreement against–the context you are to hold as you review it.”

That is why I maintain rigorous integrity to my policy of not discussing rates or fees before the exploratory session. Until they know what they want [of prospective clients do not know what they want they do not r for services before we meet. If I tell them a number--whether it is $30 or $300 dollars it means nothing. I do not know what they want in full yet--and neither do they until they meet and I ask extensive questions--they do not really know what I do as I have not explained it yet. And last I heard there was no "going rate" for an Evolutionary Guide except the one I am currently charging. They certainly have not considered what the services would make possible and what that is worth. I have only ever had one client in nearly 200 clients that has considered it fully before I inquire specifically.

Not only do the numbers mean nothing at early stages of the process--worse, they are comparing it, in their mind, to commodities they could buy with that amount of money. Are they "worth" the same? Of course not. You can not get more love in your life and connectedness and intimacy by paying a car lease, or buying groceries, or a new suit. You can not improve your embodiment of your spirituality by buying a second house.

Yet that is what we encourage them to do by telling them a number up front. They are looking at how many groceries or car payments your fees compare to.

The outcome is inevitable. They start to price shop. And you have assisted them in misunderstanding the true value of your services. You have done them a disservice.

If you truly want to be of service to them in improving their lives, it is irresponsible of you to discuss money or rates before you meet, AND before the appropriate time during that meeting; near the end of that exploratory session. After they have met you, after you have inquired about their desires and outcomes in full. After you have then explained what your approach is--and how it can assist them in getting what they want. You should not selling in your presentation--you are just demonstrating competence and establishing unimpeachable credibility. And finally, after you have addressed any questions they have about the process or your offering, but before they see the agreement and your rates.

And really, the be of service, money should be the last thing you or they are concerned about. It should certainly not be your primary focus.

It is this approach that has me with a consistently full business of one-on-one clients [over 20 a week] and a 98% success rate of converting prospects to clients for 5 years running.

As you look at the above stats, know that I do not re-new clients. We complete at the end of 6 months. I am talking about constant new client acquisition.

With the one-one-one clients it is my general policy to only renew them under special circumstances. I am not just renewing them automatically–and do a full inquiry into the purpose behind doing so. That means I go through this process at least 3 or 4 times a month with a virtual stranger. It works. And I want you to be able to have that kind of confidence in your results–and to turn your practice into a business so that you can live a financially prosperous life as a result of your spiritual principles and living a purpose filled life. Rather than in spite of or in conflict with your spiritual life.

In nearly 5 years of being in this business full time, I have never once had this backfire on me–no one has ever declined to meet me for an exploratory as a result of this policy. I have twice had people in which were not financially qualified, but they were not financially qualified for anyone. And that is the risk I am willing to take for the benefits of this approach.

So HOW do you use this organizing principle?

• Have a firm and unshakable resolve to not discuss your rates. Put it in your FAQ and declare it to the world on your web site. Then, keep your word about it. [check your local laws and regulations if you are a licensed therapist]
• Discuss rates only at the appropriate time–after they say what it would make possible in their life, and right before they are handed the agreement
• Use these formulations to ask that question:
  • “If you had XYZ, what would that possible in your life?
  • “Once we achieve all of that together in this program, what would that open up for you in
    • Your relationships
    • Your emotional life
    • Your professional life?

Follow up with this question several times: What else would it make possible?

Get three or 4 out. Unless they go to something universal and spiritual that brings tears to their eyes–in which case, stop right there, it will not get any better than that. Also–be transparent. I usually add, “and that is the context you hold, and the value you are weighing this agreement against”. Sometimes I am even so transparent as to say, “Ok, time for me to do ask a silly sales question–because it is my duty to leverage you beyond the limitations you came here to resolve…that experience it makes possible? What is that worth to you if you could put a price on it?”

The more you hear the mind-blowing answers people give, the less you are fearful about raising your rates for new clients–and finally getting paid what you are worth; getting paid more in alignment with the differences you are making in their lives.

Of course, this is one small component of the larger structures you will need to have in place to become more effective at new client acquisition, but it is an important one. I look forward to sharing more with you and being your Guide as you turn your practice into a business in the 21st Century Marketplace.

As I mentioned in an earlier episode of Evolutionary Sales, it is impossible to over-estimate the importance of Self-Esteem, or as I prefer to say: “esteem for the self”.

Why would I assert it is impossible to over-estimate the importance of Self-Esteem?

Its viability is your immune system for life–and the antidote to most of your day-to-day emotional and interpersonal struggles and challenges. Whether you take things too personally, fail to rebound from rejection quickly enough, have nagging self-doubts, seek validation, or question your ability to create the life you want…it could be considered a self-esteem issue. In fact, whether it is true or not, it would be useful to consider all upset as sourced in self-esteem or insufficient ego development.

Self-esteem is one of the most important, yet most overused and misunderstood concepts in popular psychology today.

What Self-Esteem Is and Is Not

Nathaniel Branden, PhD
Copyright © 1997, Nathaniel Branden, All Rights Reserved
This article is adapted from “The Art of Living Consciously” (Simon & Schuster, 1997).

Four decades ago, when I began lecturing on self-esteem, the challenge was to persuade people that the subject was worthy of study. Almost no one was talking or writing about self-esteem in those days. Today, almost everyone seems to be talking about self-esteem, and the danger is that the idea may become trivialized. And yet, of all the judgments we pass in life, none is more important than the judgment we pass on ourselves.

Having written on this theme in a series of books, I want, in this short article, to address the issue of what self-esteem is, what it depends on, and what are some of the most prevalent misconceptions about it.

Self-esteem is an experience. It is a particular way of experiencing the self. It is a good deal more than a mere feeling—this must be stressed. It involves emotional, evaluative, and cognitive components. It also entails certain action dispositions: to move toward life rather than away from it; to move toward consciousness rather than away from it; to treat facts with respect rather than denial; to operate self-responsibly rather than the opposite.

Every successful business person is a marketer and a salesperson first. If you want to be successful, you should consider that as your primary organizing principle. If you want to thrive, rather than just survive, then your primary focus needs to be on generating business and leads—and then opening those relationships.

• Are your marketing dollars working for you? How do you know?

One of the biggest mistakes a small businessperson can make is not being able to track their marketing dollars. That ad you placed—did it get any response or not? How do you know? That yellow page placement-is it increasing your business traffic? How do you know? Are your dollars well placed with the print advertising, TV spots, radio, or other form? How can you know? Did it even pay for itself? The key words you purchased on google or yahoo search—are they effective? Are they garnering traffic?

That person you are paying 10$ an hour to stand on a street corner and pass out fliers—are they even asking any questions, or just silently trying to thrust the paper into people’s hands to get rid of the fliers–bacause, you know, you pay them for how many they pass out, not how many leads you get from it.

What are you paying per lead generated with these methods? How do you track the efficacy of your advertisement and marketing and therefore make informed choices as to whether or not your dollars are well placed?

There are several ways:

• Place a landing page.
  • In the age of the internet, you simply MUST have a “landing page”. A landing page is a web page accessible to only those who would have seen a specific marketing piece. An example would be: http://YOURDOMAIN.com/magazine-name-where-the-ad-is-placed.html and the like. In this way, you can look at the referral logs of your web traffic counter and see just how many hits and clicks you are getting as a result of a specific ad placement or marketing prong.
    • Site Meter is a good one, as is Google Analytics, and if you are running google adwords cvapmaigns, you may want to have all of those resources in one place
  • You can also set up a specific toll-free number to take messages specific to that marketing piece
• Test your ad copy. Just because you did not get as much response as you would have liked does not mean the venue in which you placed the ad is ineffective. It may be your ad copy, or often more importantly—the headline of the ad—that could be more effective.
• Use a tracking code. If you have someone handing out fliers, put some sort of tracking code on the flier so you can use that number, or landing page, or phone number to track your dollars to leads ratio.

The worst example I have recently seen of wasted marketing dollars was for a chiropractic clinic. They had people handing out fliers—but you would never have known what it was for. The flier distributor was standing on a busy financial district street corner—a location where there were probably plenty of prospects who could use an adjustment. However the person hired to hand the fliers out was simply attempting to thrust them into people’s hands. No engagement. No rapport. No questions or offers. No return on invested marketing dollars.

How much were they being paid by the clinic? How much more effective could those marketing dollars have been if they simply asked: “would you like to relieve your stress more effectively?” or some variant, and ONLY hand the fliers to those who said yes. How many people who needed the service walked on by because they simply did not want an unknown piece of pink paper in their hands?

We will never know—and neither will the clinic that hired them. What we do know is that there were plenty of wasted marketing dollars in that marketing endeavor.

Be sure to avoid their mistakes. Stop flushing your marketing dollars down the toilet. Begin now by following the simple steps above to make the most of your marketing dollars.

Cross posted @ Personal Life Media.

As I have written recently, there has been a shift in the marketplace. In the 20th Century marketplace sales people talked about “closing deals” at best. At worst they talked about “shooting their prospects down like they were ducks in a shooting gallery”. This is not exactly a metaphor we should be living into as we evolve as a culture–and not a metaphor the leading edge of the marketplace will any longer support in the profit centers of the global marketplace, or the Functioning Core, as Dr. Thomas Barnett would say.

I actually had a CEO [my boss] one time tell me that I should “pound their door down” to get a meeting. While people who watch me walk often ask if I was a football player, I responded: “how ’bout I dance my way through it?” He barked back: “I don’t care how you do it, just get the client!”

That CEO had a team of incredibly skilled top producers from other organizations. All of us were highly developed and into personal development as a lifestyle. Some of us had already led courses–even though we were barely 30 years old. We all left for other endeavors as a result of his management style. Not long after the company was in disarray and its assets and database had to be liquidated. That process only took two years once he had assumed control and had the sales team report directly to him.

Welcome to the 21st Century Marketplace. Evolve and come from a foundation of support and contribution, or wither away.

I have even recently heard sales trainers speak of manipulating your clients or “hypnotic” sales and other language that speaks of your treating prospects and clients as if they were objects, rather than a trusted adviser and powerful guide in improving their life, department, results, etc. Rather than a guide in assisting them in making their own dreams a reality. This subject-object way of relating to people is old thinking and it is sales for the last century.

I talked at length in the prologue about this shift in the marketplace–as well as the foundation you need to come from to be at the forefront of sales professionals and the evolving 21st Century Marketplace. Be sure you have listened to that prologue to get the most from the Evolutionary Sales podcasts. You may even considering listening to it over and over again.

In Episode 1 and 2, I talk about your emotional foundation and give you powerful tools that have been developed over the last 30 plus years to rapidly shift your emotional state to be of service to your clients and prospects. Not that your life still will not have ups and downs–it will–but you will be able to more rapidly move through them. Move through them more rapidly than many people even think possible.

And for what purpose?

Obviously, so you can produce greater results. But for what purpose? And what is “Evolutionary Sales”? Evolutionary Sales is defined as such: “inspiring another toward their vision of what is possible, and using advanced tools to leverage them beyond their limitations”. Once you are in service of a vision of what is possible with your product or service that comes from their own mouth, it then becomes your duty to leverage them beyond their limitations. That, my friends, is Evolutionary Sales.

This foundation allows you to use some of the most influential linguistic and interpersonal dynamic skills currently available while still being of service to them–and they will feel, see, hear, smell, and taste the difference. At least for now. I envision a time in the not-so-distant future when truly effective sales professionals and trusted advisers will need to be capable of truly trans-personal states. But that is another story for another time.

Why should you care? You may already be very good at motivating and influencing people such that you prosper well. The reason you shoul care is if you are already good, you will inherently be involved in improving, developing, and yes, evolving your self. But even beyond that, you will feel more fulfilled and frankly happier if come form the deeper structure of the Evolutionary Sales Process.

That is the purpose. To have a more fulfilling experience for yourself and provide a more fulfilling experience for your clients and prospects. Move from success to signifigance. Move from subject-object thinking to relational thinking. Move from the 20th Century Marketplace to the 21st Century Marketplace.

Want to start now? Subscribe to these podcasts. Don’t want to wait a year to get all the information? Buy Evolutionary Sales now and own the whole system as well as an opportunity to have me coach you directly on how to integrate it into your daily sales practices. Whether your challenge is how to be comfortable on the phone or how to increase your opening [used to be close] ratio, I would be honored to be your Guide.

Welcome to the 21st Century Marketplace.

There has been a shift afoot in the marketplace for decades. A shift that is approaching critical mass. Consumers of products and services have so much choice and so much access to information that they are now free to choose those providers who most suit their preferences.

This…is good. It creates competition and depth like never before.

What is also becoming apparent is that people are no longer interested in disconnected and uncaring service and product providers. They want people to care for them, connect with them, and demonstrate that you care for their needs, wants, and desires over your desires for monetary gain. And the truth is, if you help enough people get what they want and need, you will eventually have more than you could ever want.

What is required in the 21st Century Marketplace is to come from a foundation of service, contribution, and yes, perhaps even Purpose. A life or spiritual purpose. Nothing religious, mind you–and you do not necessarily even want to share this foundation or purpose with your prospects or clients explicitly or verbally–just behaviorally. They will sense it. They will “feel it” if you will. If you do not, they may choose someone over you even though your product or service looks better on paper–and it will be a result of your failure to take on the 21st Century Marketplace Mindset; your failure to adjust to the modern requirements of the marketplace.

One thing is for sure: If you want to thrive in the 21st Century Marketplace, and not just survive, you will want to be sure to actively mine your own depths for the reason and deeper purpose behind the work you do and the benefits of the products you offer. You will need to understand the deeper values being tapped by your clients and prospects as they interact with their business–both so you can understand them deeper as well as assist them in bringing those values into realization in their lives.

The sites for the Evolutionary Companies, Coaching the Life Coach and Evolutionary Sales, will be grounded in this philosophy. A philosophy of combining the best of the East and their spiritual traditions of service and contribution as well as the best of the West: freedom, free market capitalism, entrepreneurship, agility, and technology.

This is your nexus.

There need be no division between money and purpose. Between fulfillment and business. If you feel hesitancy or guilt around money–this integration is the antidote. If you feel like you are not living as fulfilling a life as you could as you engage in your quest for prosperity–this integration is the antidote.

Coaching the Life Coach and Evolutionary Sales are about bringing you hard-cast nuts and bolts to build your business and become more effective with the people in front of you–through communication skills, technology, and specific and tangible steps to allow you to create explosive results. However all of that will less effective without the 21st Century Marketplace Mindset: a foundation of contribution, service, and a lack of any attachment to “closing that deal” if it serves you more than your client. The 21st Century Marketplace is about opening relationships and within that closing deals to be mutually beneficial.

I thank you for allowing me to be your Guide in the 21st Century Marketplace.